Question 1

Who is goAardvark built for?

Accepted Answer

goAardvark is built for heavy civil contractors, site development contractors and aggregate producers managing equipment across active work. The conversation starts with the people responsible for fleet activity, maintenance and jobsite coordination—not just the software buyer.

Question 2

Can we bring equipment from different manufacturers into one view?

Accepted Answer

Mixed-brand equipment is central to the goAardvark story. Start by comparing your equipment and provider list with our Integrations catalogue . Connection methods and available readings vary by provider, machine and subscription. During a demo, ask us to confirm the connection and data coverage for your actual fleet.

Question 3

Do we need new GPS hardware on every machine?

Accepted Answer

Not necessarily. Some equipment already has OEM telematics or another tracking source. Review what is fitted, connected and accessible before buying additional devices. Our Professional Services include Hardware Acquisition and Installation and GPS Subscription Management for the work around getting equipment connected. The right approach should be confirmed machine by machine.

Question 4

Which equipment readings can we see, and how current are they?

Accepted Answer

The Integrations catalogue and Data finder show confirmed fields by provider, including location, engine hours and, where supported, fuel, idle hours, faults or odometer readings. Not every machine supplies every field. Reporting schedules and connectivity affect freshness, so ask to see timestamps and how missing or stale readings are handled for your sources.

Question 5

What does rollout involve, and what should we prepare?

Accepted Answer

Bring an equipment list with manufacturer, model, serial number and current telematics provider, plus an outline of your maintenance process and the teams who will use the system. The rollout discussion should identify account access, connection requirements, any hardware work, responsibilities and training. Timing depends on the scope; agree on a plan rather than assuming a fixed setup period.

Question 6

What permissions does each user role have?

Accepted Answer

Before choosing a platform, map what field, shop, office and administrator users need to view or change. Ask us to demonstrate the current role-permission matrix against those responsibilities, including equipment records, maintenance plans and account settings. Exact role names and permissions should be confirmed with customer success for your setup.

Question 7

How do we invite a new user and manage access when someone leaves?

Accepted Answer

Plan who owns user access before rollout. During your walkthrough, ask customer success to show the current invitation process, how roles are assigned and how access is removed when responsibilities change. Confirm any user limits or charges in the proposal rather than assuming unlimited seats or a particular invitation workflow.

Question 8

How are notifications set up for our team?

Accepted Answer

Start with the events your team needs to act on and who should receive them. Ask customer success to demonstrate the current notification settings, supported delivery methods and recipient controls. Review how to keep actionable notices separate from routine information; specific triggers and delivery options should be confirmed for the proposed setup.

Question 9

How do we create a preventive maintenance plan?

Accepted Answer

Prepare the service tasks, intervals and due basis for your equipment using the applicable manufacturer instructions. Bring a representative machine and its current plan to the demo, and ask customer success to walk through plan creation and completion tracking. The aim is to check that the workflow fits the shop’s process rather than replace manufacturer maintenance guidance.

Question 10

What is the difference between Dynamic and Standard PM plans?

Accepted Answer

Dynamic and Standard Plans are topics raised by our customer success team. Ask them to demonstrate how each current plan type sets and updates due work using the same example machine. Confirm which approach fits your service process before rollout; the precise calculation and adjustment rules should come from the current product walkthrough.

Question 11

Can we add service notes and parts to a PM plan?

Accepted Answer

Notes and parts are important to the shop’s preparation and service history. Bring an example that includes a task note and the parts you normally use, and ask customer success to show how those details are added, reviewed and retained in the current PM workflow. Confirm whether they belong to a reusable plan, an individual service record or both.

Question 12

How is the next due point adjusted on an existing PM plan?

Accepted Answer

Use an example such as a late service, corrected meter reading or changed schedule. Ask customer success to demonstrate the supported adjustment process and explain the effect on future due work. Keep the completion date, meter reading and reason for an adjustment clear, and continue to follow the machine manufacturer’s service requirements.

Question 13

What are the requirements for two-factor codes and password changes?

Accepted Answer

Bring your organization’s sign-in and access requirements to the security discussion. Customer success has flagged questions about two-factor codes and the interval between password changes. Whether these settings can be changed, and by whom, must be confirmed for the current account policy. Do not assume that removing a security control or extending a password interval is supported or appropriate.

Question 14

What support is available beyond the software?

Accepted Answer

Professional Services are part of the product story. The current catalogue includes Telematics Health, Filter Management, Procurement Management, Dealer Surveys, GPS Subscription Management, and Hardware Acquisition and Installation. Review the deliverables for the services you need and agree on responsibilities and scope in the proposal.

Question 15

How do we get pricing and confirm what is included?

Accepted Answer

Book a demo to discuss the fleet, connections, workflows and services you need. Request a written proposal that confirms the software scope, user and asset terms, implementation responsibilities, professional services, hardware or subscription items, and contract terms. Treat that proposal—not an assumed package or a generic feature list—as the basis for the purchase decision.

FAQs

01Who is goAardvark built for?

02Can we bring equipment from different manufacturers into one view?

03Do we need new GPS hardware on every machine?

04Which equipment readings can we see, and how current are they?

05What does rollout involve, and what should we prepare?

06What permissions does each user role have?

07How do we invite a new user and manage access when someone leaves?

08How are notifications set up for our team?

09How do we create a preventive maintenance plan?

10What is the difference between Dynamic and Standard PM plans?

11Can we add service notes and parts to a PM plan?

12How is the next due point adjusted on an existing PM plan?

13What are the requirements for two-factor codes and password changes?

14What support is available beyond the software?

15How do we get pricing and confirm what is included?